Over the years, Lantoky Company pays attention to the pre-sale and after-sale services to customers. We consistently promise to provide satisfactory solutions, excellent products and perfect after-sale of spray dryer, fluidized bed granulator, sugar coating machine and other machines in order to meet the requirement of each customer.

Optimization design: we patiently communicate with our customers and learn their actual needs to provide the best design plan.
Guarantee for spare parts: we promise to provide our customers with at least 10 years spare parts service, in order to avoid machine idleness due to the age of the equipment.
Operating and training service: when delivering the drying equipment, we will provide comprehensive training service of equipment use, maintenance and repair for your staff. In addition, we will provide written document in order to avoid equipment shutdown due to employee turnover.

Service Process:
1.Pre-sale service
We set up the files, get in touch with customers and introduce our technology and equipment. We also understand customers’ needs, recommend corresponding equipment and improve technical parameter.
2.In-sale service
We provide users with related drawings and technical data, coordinate equipment installation and inform the production speed and quality to users.
3.After-sale service

• We will send serviceman to guide the installation. They will be in charge of debugging until delivery.
• We will be responsible for operation training and maintenance skill training.
• We will supply excellent spare parts with favorable price.
• We will provide one-year warranty for our equipment, during which we can offer free maintenance due to equipment damage caused by the device itself quality. If the fault caused by improper operation, we will collect the cost of production. In addition, we implement 48 hours service and maintenance, that is, we must reply the users after receiving the user’s information within the first 24 hours. If the problem cannot be solved in the phone, we will come to the scene to solve the problem in the next 24 hours.

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